At Chemiis.com, we prioritize the quality of our products and the satisfaction of our customers. To ensure transparency and trust, we have established the following refund and return policy:
Non-Returnable Items
Due to the nature of our products, we do not accept returns on chemical orders. Once a chemical product has been shipped, it cannot be returned. This policy is in place to ensure the safety and integrity of our products and to comply with regulatory requirements.
Valid Reasons for Return
While we do not accept returns on chemical orders, we do recognize that there may be exceptional circumstances where a return is warranted. Valid reasons for considering a return include:
- Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 7 days of receiving the item. We will require photographic evidence of the damage or defect to process your claim.
- Incorrect Product Shipped: If you receive a product that is different from what you ordered, please notify us within 7 days of receipt. We will arrange for the correct product to be shipped to you and for the incorrect product to be returned.
Return Process
To initiate a return for a valid reason, please follow these steps:
- Contact Customer Support: Email our customer support team at support@chemiis.com with your order number, a description of the issue, and any relevant photos.
- Wait for Approval: Our customer support team will review your request and, if approved, provide you with a return authorization number and instructions for returning the product.
- Return the Product: Once you receive the return authorization, ship the product back to us following the provided instructions. Please ensure the product is securely packaged to prevent further damage during shipping.
Refunds
If your return is approved, we will process your refund as follows:
- Damaged or Defective Products: A full refund will be issued, including the original shipping cost. The refund will be processed to your original method of payment within 7-10 business days of receiving the returned product.
- Incorrect Product Shipped: A full refund will be issued, including the original shipping cost, or we will send the correct product at no additional cost. The refund will be processed to your original method of payment within 7-10 business days of receiving the returned product.
Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- Products that have been opened or used.
- Products that are returned without authorization.
- Products that are returned more than 30 days after delivery.
Enhancing Customer Support
At Chemiis.com, we continually strive to enhance our customer support to provide the best possible experience for our customers. Our commitment includes:
- Responsive Communication: We aim to respond to all customer inquiries within 24 hours to address your concerns promptly.
- Knowledgeable Staff: Our customer support team is trained and knowledgeable about our products and policies, ensuring you receive accurate and helpful information.
- Proactive Assistance: We proactively monitor and follow up on customer orders to ensure timely delivery and resolve any issues before they become problems.
- Feedback and Improvement: We value your feedback and use it to continually improve our products and services. Please share your experiences with us to help us serve you better.
Contact Us
If you have any questions or concerns about our refund and return policy, or if you need assistance with your order, please do not hesitate to contact our customer support team at support@chemiis.com.
Thank you for choosing Chemiis.com. We appreciate your understanding and cooperation.